Data Privacy Notice

How and When We Collect Your Personal Information:

We collect your Personal Information through various means, including patient admission forms, interviews, applications, emails, phone calls, or from third parties you authorize. Your data may be collected when:

• You avail of GSDH’s services via admission, online registration, or direct communication with our personnel.
• Your physician refers you to GSDH for diagnosis or treatment.
• You contact us via email or phone for inquiries, complaints, or service requests.
• You participate in hospital-sponsored events, research, surveys, or medical training programs.
• You apply for employment or internships at GSDH.

Purpose of Collecting Personal Information

We collect your Personal Information primarily to provide medical care, process employment applications, and maintain hospital operations. We may also share your data with affiliates, partners, regulatory agencies, or service providers to ensure the efficient delivery of services.

Your Personal Information may also be used for:

• Medical diagnosis, treatment, and coordination of care with healthcare providers;
• Processing of medical billing, insurance claims, and payments;
• Operational, administrative, and quality control processes;
• Compliance with legal and regulatory requirements, including reporting communicable diseases;
• Marketing and communication of hospital services, subject to your consent.

Other Uses and Disclosures Beyond the purposes mentioned, we will only use or disclose your Personal Information with your consent or when legally required. This may include cases of emergency, court orders, or public health concerns. In specific circumstances, your information may be shared with:

• Family members or authorized individuals involved in your care;
• Government agencies for legal or health-related reporting;
• Religious or charitable organizations providing patient support.

Who Can Access Your Personal Information:

Access to your Personal Information is limited to authorized personnel, including:

• Healthcare professionals involved in your treatment;
• Relevant hospital departments handling patient care, billing, and administrative tasks;
• Non-medical staff requiring access for hospital operations (e.g., security, housekeeping);
• Third-party service providers operating within the hospital premises.

How We Secure Your Personal Information:

GSDH implements strict security measures to protect your Personal Information against unauthorized access, use, or disclosure. Our data protection policies align with the principles of transparency, legitimate purpose, and proportionality. Your data is retained only for the duration necessary to fulfill its intended purpose and is securely disposed of when no longer needed.

Accessing and Updating Your Personal Information:

You have the right to access, update, and correct your Personal Information. Requests can be made in writing, subject to verification and compliance with applicable laws. A reasonable administrative fee may be charged for copies of your records.

External Links Disclaimer:

 Our website may contain links that enable you to easily visit other websites of interest. However, once you have clicked a link that leads you away from our site, please take note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you have provided whilst visiting such sites. Moreover, such sites are not governed by this privacy statement. Therefore, we advise you to exercise caution and read the privacy statement (if applicable) of the website/s that you are visiting.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect regulatory changes, new technologies, or hospital policies. We encourage you to review this Notice regularly.

Know Your Rights Under the Data Privacy Act of 2012, you have the right to be informed about how your Personal Information is processed, to access and correct your data, to object to its processing, and to withdraw consent when applicable.

For inquiries or concerns regarding your Personal Information, you may contact the GSDH Data Privacy Officer:

Address: General Santos Doctors Hospital Inc.

National Highway, Brgy. City Heights, General Santos City, 9500, Philippines

Tel. Nos.: (083) 250 2777, 250 2888

E-mail: admin@gsdh.com.ph

 

Your privacy is important to us. Thank you for trusting General Santos Doctors Hospital Inc. with your healthcare needs.

 

Definitions

“Personal Data” refers to all types of personal information, sensitive personal information and privileged information under the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

“Data Subject” refers to an individual whose personal information is processed.

“Personal Information” refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.